Step-By-Step

Our Process

Starting counselling can feel unfamiliar, particularly if you're unsure what happens after making an enquiry. At Chester Counselling Association, we aim to make the process clear, helping you understand your options before deciding whether to begin therapy.

Our approach to counselling in Chester starts with a free initial consultation, giving you an opportunity to discuss your concerns and ask questions. From there, we can explore the type of support that may suit your circumstances and help you consider your next steps.

Whether you're seeking individual counselling, relationship support or a particular therapy, your needs and comfort are central to the experience.

Arrange Your Free Consultation

Comfortable counselling space

How Our Process Works

How Our Process Works

Step 1 - Making Your Initial Enquiry

Step 1 - Making Your Initial Enquiry

The first step is to contact us by telephone or email.

You don’t need to know which therapy you require or have a clear explanation of everything you’re experiencing. You can simply tell us what has prompted you to seek support.

Our team can discuss the services available and help you understand how to arrange an initial consultation.

Contact us:

Telephone: 0151 706 8035

Mobile: 07951 041532

Email: chestercounselling@hotmail.com

Step 2 - Your Free Initial Consultation

Step 2 - Your Free Initial Consultation

We offer a complimentary consultation so you can discuss your circumstances before committing to counselling.

This is an opportunity to explain what you’re finding difficult, ask questions and explore what you hope to gain from therapy.

You can also discuss whether a particular counselling approach might suit your needs.

The consultation helps you make an informed decision without feeling pressured to begin immediately.

Step 3 - Finding the Right Counsellor

Step 3 - Finding the Right Counsellor

Feeling comfortable with your counsellor is an important part of the therapeutic relationship.

We provide several types of support, including:

Individual counselling

Couples counselling

Bereavement counselling

EMDR therapy

Your consultation provides an opportunity to consider which service may be appropriate.

You can also explore our Meet the Team page to learn about the practitioners.

Step 4 - Arranging Your Counselling Sessions

Step 4 - Arranging Your Counselling Sessions

Once you’ve decided to proceed, the next stage is arranging your appointments.

Our counselling in Chester is available through face-to-face sessions at Chester Wellness Centre, Wrexham Road, Chester, CH4 9DE.

Telephone and online counselling may also be available, depending on the service and your individual needs.

Appointment arrangements, session fees and availability can be discussed before you begin.

Step 5 - Beginning Your Therapy

Step 5 - Beginning Your Therapy

Your initial sessions provide space to explore your concerns, experiences and personal goals.

Counselling is collaborative. Rather than following an identical approach for everyone, your therapist works with you to understand what matters most and identify areas you would like to address.

You can discuss difficult emotions, relationships or life experiences without feeling obliged to share everything immediately.

Our approach to counselling in Chester emphasises confidentiality, respect and support tailored to your circumstances.

Step 6 - Reviewing Your Progress

Step 6 - Reviewing Your Progress

As counselling continues, your needs and priorities may change.

Your counsellor can work with you to reflect on your experiences, consider your progress and explore whether adjustments to your therapeutic approach would be helpful.

Some people seek support for a particular difficulty, while others benefit from exploring concerns over a longer period.

There is no fixed number of sessions suitable for everyone. The duration of therapy depends on your individual circumstances and goals.

What You Can Expect

What You Can Expect

We recognise that choosing to speak with a counsellor is a personal decision. Our approach focuses on helping you feel informed, respected and able to discuss your concerns.

When accessing counselling in Chester through our association, you can expect:

  • A free initial consultation to discuss your needs.

  • A confidential, non-judgemental approach, subject to professional safeguarding obligations.

  • Support tailored to your individual circumstances.

  • Opportunities to ask questions about your therapy.

  • Face-to-face appointments, with remote options available where appropriate.

  • Access to different counselling and therapeutic services.

Frequently Asked Questions

Frequently Asked Questions

Do I Need a GP Referral Before Starting Counselling?

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Can I Change Counsellors if I Don’t Feel Comfortable?

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Can I Return to Counselling After Taking a Break?

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Welcoming counselling room

Speak to Our Team

Get Started

If you're considering counselling in Chester, Chester Counselling Association can help you explore the support available.

You can contact us to discuss your concerns, ask questions or arrange your free initial consultation. There's no need to have everything worked out before getting in touch.


Telephone: 0151 706 8035 | Mobile: 07951 041532
Email: chestercounselling@hotmail.com

Contact Chester Counselling Association